“Just like when you buy a brand new house, you move in, you expect everything to be perfect and every once and a while there’s a couple things that aren’t exactly the way they are supposed to be. Our staff fixed them very quickly.”
But then Mr. Blais, the line didn’t run correctly on Tuesday with hundreds of riders left stranded.
Those problems should be fixed before the train goes public. So then it fails on the grand opening day. Then it fails on the second day.
To use the Blais house comparison, the first-day problems were like a leak in the roof. But not fixed the second day? The roof just collapsed.
You can’t keep customers this way.
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