Why does it have to be like this?
Your agent hasn’t used his Ottawa Public Library card in a while. That’s just not right.
At the conclusion of the first episode this season of TV’s Fargo (the FX show with the blackest of black humour … they murdered a guy with a window-unit air conditioner … it’s based on a true story), the producers of the show played a great rhythm-and-blues tune. Technical wizard that I am, I Shazamed it on my phone (a program that can ID songs by just listening to a small bit of them) to discover the name of the band.
It was: Nathaniel Rateliff and The Night Sweats. Hey, it’s not my fault … I didn’t call them that.
Video above: Nathaniel Rateliff and The Night Sweats … you can start dancing now.
Your agent comes upon the idea of borrowing the CD from the OPL. Sounds good … at least at the start.
Off to the OPL site. Hotdog … there’s Nathaniel Rateliff and The Night Sweats in the collection. Yahoo.
So let’s put a hold on the CD. Easy, right? No.
The OPL website says put in your bar code and password. I’d forgotten my bar code and password.
Accordingly I clicked on “Forgot your password?” Yup.
It said for me to wait till I get an email before I reserve Nathaniel Rateliff and The Night Sweats. A few moments later … an email. Good.
I fill out the email and send it back in.
Then I go back to entering my new bar code and password. Except that I discover that my pin (Is that the password? Who’s to say?) must be numeric. I go back and change my password. Surely this will hold Nathaniel Rateliff and The Night Sweats at the Rosemount OPL branch.
The site doesn’t recognize my bar code from the library card. I try it again. The site takes it.
I go to reserve Nathaniel Rateliff and The Night Sweats. The OPL digitizer tells me my card has expired. This is a lot of work for Nathaniel Rateliff and The Night Sweats. The Night Sweats might have stopped perspiring by now.
Next your agent calls the number for the Rosemount branch from Google. A voice mail (you knew this didn’t you) tells me the number has expired. Call the new number. I did.
This gets me to the highly sophisticated OPL phone-answering service.
“Can I get the Rosemount library branch, please?”
“We try to answer your questions here before we transfer your call to the branch.”
“Okay. The OPL website says my card has expired. What do I do?”
“Go to the Rosemount branch.”
Ahhhhhhhhhhhhhhhhhhhhhhh. (That’s a deranged scream.)
This would never happen if Barbara Clubb were there.
Now at this point, as is The Bulldog tradition when bureaucratic frustration sets in, I give you the classic video below: Peter Finch from the movie Network. It always leaves me questioning my sanity but somehow I feel better after watching it.
The video is below. I won’t tell you about my travails with Rogers Cable yesterday … but I think you know how that goes.
Take it away, Peter Finch:
Ahh … that’s better.
Back to The Bulldog’s home page, click here.
To comment on this post, use the reply box at the bottom of this page.