City Service Office In Kanata Closed

This is a release from the City of Ottawa:

The City advises residents about the upcoming changes to in-person services at its Client Service Centres.

Appointments no longer required for Client Service Centres

As a convenience for clients, all City Client Service Centres are now operating on a walk-in basis and appointments are no longer required. The appointment option was put in place during the social distancing and capacity requirements during the COVID-19 restrictions.

Closure of Kanata Client Service Centre

The City’s Kanata Client Service Centre at 580 Terry Fox Drive will be closing permanently at the end of the business day on Friday, June 28.

In-person services remain available at the City’s six other client service centres, including the Nepean Client Service Centre at Ben Franklin Place, 101 Centrepointe Drive, and the West Carleton Client Service Centre, at 5670 Carp Road, open on Wednesdays. Visit for the City’s Client Service Centre locations and business hours.

Residents are also encouraged to visit to take advantage the City’s convenient online services.

Orléans Client Service Centre will close for one week

Renovation work will temporarily close the Orléans Client Service Centre, 255 Centrum Boulevard, for one week starting Monday, June 24 to Friday, June 28. Some renovation work will continue when the centre reopens on Tuesday, July 2, resulting in a reduced number of client representatives available at the counters for that week.


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3 Responses

  1. The Voter says:

    And where’s the reason for closing the Kanata Service Centre? Is it underused at present? Is their lease up and the space isn’t available? Why a complete closure when other Centres are open at least one day a week for the convenience of residents? The City should be looking at providing more service that is easily accessible rather than cutting service to the community. Will they be opening other Centres in the more rural and remote areas of the city using the budget and personnel currently assigned to Kanata? Will they be increasing the hours of service and/or staff at West Carleton and Nepean to accommodate the increased coverage area?

    The Kanata Centre is open 5 days a week while West Carleton is open 1 day a week. Buses go to Terry Fox Drive but not to the Carp Road location. (Not that that is necessarily relevant, of course, given the state of OC Transpo.) Not everyone currently served by the Kanata Centre has a vehicle.

    There is bus service to the Nepean Service Centre but it may take you hours to get there and back depending on where in Kanata you are.

    Is this a cost-cutting measure? In which case, can we look to further reductions in service at the remaining Centres? Are they trying to push people towards using on-line services? If so, do they recognize that not everybody has the ability or equipment to go on-line?

    When a reason for a change isn’t given, it’s often because either there isn’t one or it’s indefensible. Which is it in this situation?

  2. Bruce says:

    Reason being that OTTAWA is showing the complete disregard for the rural component of the city, as usual ever since amalgamation The rural area is treated as a cash cow which was the main reason for amalgamation when Ottawa was in DEEP DEBT (sound familiar) and the surrounding areas (Nepean, Cumberland, West Carleton, Goulbourn…) had their financial houses in order with surplus not DEBT! Even if the LRT was running as envisaged what value added to a farmer in rural Ottawa?

  3. The Voter says:


    Kanata can hardly be classified as rural. There are a very few farms still functioning within the bounds of Kanata but it is overwhelmingly suburban.

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