OC Transpo: Lipstick On A Pig

05/27/2025

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“There’s a sense among our members that OC Transpo doesn’t listen and they don’t care. People say they submit complaints and they never hear back, and things like that.”

Kari Elliott of the Ottawa Transit Riders

This isn’t a good sign.

OC Transpo has had two bus accidents where multiple people have been killed. One derailment that came precipitously close to injuring or possibly killing passengers. A judicial light-rail inquiry that revealed woeful incompetence, lying, cover-ups and feeble attempts through press releases to orchestrate public opinion of the inquiry itself. Unprecedented. A special coroner’s inquest into the Westboro bus crash where an abundance of caution was sorely lacking. A New Way To Bus program that’s just service cuts wrapped up in happy town news propaganda. A light-rail program that has been so bad that it’s the laughing stock of North America and is so late that most Ottawans have stopped counting the years.

So is it too much to ask OC Transpo to listen and make changes concerning public complaints? Apparently so.

What the advocacy group Ottawa Transit Riders is saying is that it takes too much effort to run a responsive system.

If OC Transpo really wants a new way to bus, a welcome change would be to run a good service.

And instead of concentrating on Happy Town News public relations to try (and fail) to paint lipstick on a pig, maybe OC Transpo should start listening to its customers before it is too late. You can’t change until you know what your riders want or the changes are worthless. Is it too much effort to listen? How much public input was used in the New Way To Bus program or was it just dictated by the empire builders on Laurier Avenue?

How long will it take for Ottawa City Council to clean house at OC Transpo?

Pathetic.

Ken Gray

For You:

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OC Transpo Fares Poorly In Ridership

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OC Transpo Fares Poorly In Ridership

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sisco farraro says:
05/27/2025 at 9:27 AM
It’s sad to think that Ottawa city council thinks commuters will leave their cars at home to use a system that seems to be getting worse each year. I’ll continue to drive the roads, bad as they are, doing my best to remember where each pothole is so I can slow down to avoid it. Damned if you do, damned if you don’t.