Why Do You Love OC Transpo? Worthless City Survey

 

The document below is absolutely astonishing.

It is a prime example of doing something the same way because we’ve always done it that way. Efficacy be damned.

2023 Commuter Attitude Survey_EN

A group of government bodies want to understand people’s attitudes toward transportation in Ottawa. You mean this TRANS committee doesn’t know how people feel about transportation here?

Well here’s a short summary. Save yourself $93,000:

  1. Light rail stinks;
  2. Our roads stink;
  3. Traffic stinks;
  4. The bus system stinks;
  5. Construction delays stink;
  6. That light rail is horribly late stinks;
  7. That people must buy old beaters to get to work reliably stinks;
  8. That there is no parking for these beaters downtown stinks;
  9. That people are standing in the rain, the cold, the heat, the snow and the ice waiting for a bus or train stinks;
  10. The government bodies have created a transportation crisis in this city stinks;
  11. That people must be cold-called by telephone solicitors to discover something that is patently obvious stinks;
  12. That people are spending as much as four hours a day commuting stinks;
  13. Government transportation policy stinks;
  14. Government transportation planning stinks.

We could go on but that probably covers most of it.

How a group of governments can be so dim is difficult to believe? Conducting a survey on transportation in Ottawa is like asking the clients of Lucifer how they are enjoying the weather.

“Fine, thank you. I enjoy boiling in hell. Never a chilly draft. And the company is fascinating. Such interesting people though the landlord could perhaps hold off a bit on the central heating. And the screaming in torture and terror is a tad noisy and disconcerting. Aren’t there noise bylaws down here?”

And the City of Ottawa is spending $93,000 from a budget from all the partners of $180,000. What an abysmal waste of hard-earned taxpayer money.

Create A Federal Inquiry Into NCC Incompetence

And best the cold-callers have their fortitude up. Nothing like phoning someone during their downtime after working hard all day and spending four hours on transit. Some foul language could ensue.

“Thank you for participating in this vital endeavour that will shape our transportation for decades to come.”

The frightening thing is that city officials might take this survey seriously. It’s bound to be woefully inaccurate, not through any fault of the cold-callers, but because of the rapid rate of change in the national capital region.

Let’s go through a few reasons:

  1. The pandemic: this has disrupted our transportation patterns markedly and if Covid continues to be a problem, how badly do you want to take transit?
  2. Work-at-home: nobody really knows how this will turn out because we are in early innings on this issue. Doubtful the people at Ottawa City Hall know how work-at-home will ensue in its own workplace but this study will ask people who know even less about it. Less about nothing;
  3. If you can work at home in Kanata, why can’t you work at home from Red Deer, Alberta. And don’t think that if the federal government starts to expand geographically across the country that MPs won’t be clamouring for federal departments in their ridings. And how will that affect transportation in Ottawa with a gutted federal government. The city planning department doesn’t know and neither will the cold callers.

This survey is a gruesome waste of money, likely to be very inaccurate due to changing social and economic circumstances, but nevertheless it will help us respond to future unfathomable needs.

In other words, the worst thing our so-called planners could do is take this survey seriously.

Ken Gray

 —

 

 

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5 Responses

  1. MM says:

    Telephone survey? Really? In this day and age. Why not post a link to the company page conducting the survey. I’m sure the response rate would be much higher.

    I believe this “survey” wants to know how residents of both Gatineau & Ottawa feel about a combined transit system that bridges both sides of the river which of course will favour Gatineau residents as more of them cross to Ottawa, than the other way around. 3500 respondents is not a good enough sample. Will the phone calls be split evenly between Gatineau/Ottawa or will it be a percentage based on population? Ottawa has a higher population so you’d think that more residents of Ottawa will be called.

    Or maybe hidden in this survey is how do residents feel about a vehicle bridge either in the west or east end of the city.

  2. Ron Benn says:

    MM, with surveys you get what you pay for.

    With an on line survey the probability of getting a statistically representative sample (age, income, geographic location) is somewhere between an Environment Canada forecast being accurate and buying the winning 649 ticket. On line surveys are prone to self interest groups being over-represented to ensure that they get their preferred outcome. This has been demonstrated time and again, but because they are so inexpensive to run, and the outcomes often suit the purposes of the proponent, the city frequently defaults to them.

    Telephone surveys have become very difficult to complete. Fewer households have land lines. Many phone services provide Caller ID (phone # display), which allows the phone owner the opportunity to not answer a number that they don’t recognize. That means that a lot more money has to be spent to accomplish something that may be of limited use.

    The challenge is to identify why people are not taking OC Transpo, not why people are using the service. The people who are taking OC Transpo are already customers. OC Transpo needs to identify the real reasons whey ridership is so anemic. If you don’t know why people are not using your service, how do you know what changes need to be made to bring ridership up to the point where OC Transpo is not running a greater than $30 million operating deficit.

    Which then takes us to Ken’s point. Surveys are only as good as the questions posed. Which would you prefer: (a) an LRT service that takes you where the train is going; or (b) a sharp stick in the eye?

    A prudent councillor would ask to see the survey questions before the phones are dialed. To ensure that the information that OC Transpo is seeking will be of an actual benefit to addressing the operating costs that the city has to cover.

  3. Ken Gray says:

    Ron:

    If you’re asking, I’d opt for the train on time.

    This is a rough-and-tough Bulldog today. I’ve got a fare inspector doing shots with a passenger and you’ve go people shoving sticks in eyes.

    To what depths has The Bulldog fallen?

    cheers

    kgray

  4. MM says:

    Ron
    I forgot about the special interest groups usurping an online survey, but in this case wouldn’t the special interest group be the customer? hahaha. And as it has been pointed out, it all comes down to the questions.

    I thought the customers were already being poked in the eye? :-)

  5. Ron Benn says:

    MM, there is nothing “special” about the self-interest groups interests.

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